EXCHANGES
We allow exchanges only, We do not allow returns for refund. For items purchased online, exchanges are accepted within 10 days of the delivery date. To initiate an exchange, please contact us at support@eminencecandlescents to obtain a return authorization. Be sure to include the item's order number and your reason for the exchange. Exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your excahnge to be processed once we receive your item.
RETURN SHIPPING
Shipping instructions will be included with your return authorization.
ELIGIBLE ITEMS
The following items: Sugar Scrubs, Body Butter, Special-Order/Custom Products are not eligible for return/exchange. We reserve the right to refuse any return/exchange at managment's discretion.
CONDITION OF ITEMS
Except for the items that were damaged when purchased in lieu of transit, items must be unused, undamaged, and complete with all orginal packaging.
If you have any questions about this return policy, please contact us at [email protected]